1. Policy Purpose

This policy details how long Mazaya retains system and personal data, and our procedures for secure deletion.

2. Policy Scope

This policy covers: 1. Merchants. 2. Business owners. 3. Authorized staff. 4. End-customers. 5. Operational and system metadata.

3. Retained Data Types

Account details, contact info, billing records, loyalty program settings, end-customer transaction records, usage metrics, and database backup files.

4. Retention Duration

Data is retained for the period necessary to deliver platform services, support billing, resolve disputes, enforce terms, or satisfy legal audit requirements.

5. Secure Deletion

Once data is past its retention schedule, Mazaya securely deletes or anonymizes it to prevent reconstruction.

6. Backups

Deleted records may persist in secure offline database backups for up to 30 days until the next cycle overwrite.

7. Service Termination

Upon account closure, active operational databases are cleared of merchant and end-customer records within 30 days.

8. Legal Requirements

Specific transactional records will be preserved for legally mandated durations regardless of deletion requests.

9. Policy Changes

Mazaya reserves the right to modify these schedules in line with regulatory changes.

Data Retention Policy